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Shipping Policy; Terms & Conditions

Items represented on this site constitute an offer to sell. After you have placed an order online, the sale is complete once an employee of Wine World has accepted and processed the order. All orders, including orders designated for in-store pickup, must be paid in advance. No order will be considered complete until payment has been submitted. We accept Visa, MasterCard, Discover and American Express. All credit card data is transmitted securely.

Order Processing Time

Orders take approximately 1- 2 hours to process and will ship usually the same day or next. Shipping times do not include Saturday and Sunday. You will be notified via email when your order is shipped with a tracking number.  If your order will be picked up, you will be given a ready time.

If an item is out of stock, in limited supply, or has a longer lead time to fill, we will contact you by email.

Age Verification

All customers are required to prove that they are at least 21 years old at the time they place their first order. At our discretion, we may request that you submit proof of age via e-mail or fax prior to your order being shipped. Proof of ID will include but not be limited to your driver’s license clearly showing the expiry date. All wines and spirits that are shipped on your behalf must be received and signed for by an adult of legal drinking age.

Quantity Limitations

We reserve the right to limit quantities. Prices are valid on the day of sale and not guaranteed beyond that date.

Shipping

All orders that you request to be shipped will be sent via FedEx using their special ID verification policy for alcoholic products. They will require Proof of Age ID by an adult of legal drinking age upon delivery.

All shipping costs are estimated. Actual costs will be confirmed with you when your order is placed. Shipping insurance is included on all orders. This covers breakage and loss during transport. If you have any questions or concerns, please contact us prior to placing your order.

In the case of breakage during shipping, visual photographic proof of the product along with all damaged shipping materials will be required for acceptance. In the case of loss, non-delivery verification will be required. Replacement product(s) may be shipped following receipt of satisfactory verification of the issue.

Excessive Weather

All wines are stored in our climate-controlled warehouse, but once they leave our facility we can no longer protect them from weather-related damage. Wine World is not responsible for any wines that are damaged by excessive heat or cold during the shipping process.

Telephone Orders

If you are not comfortable with releasing your credit card information via our website, we are unable to process your order.  For security reasons, we do not accept credit card orders over the phone.  To have an item held for you for in-store pick up without advanced credit card payment, please email us for further assistance.

States, Counties Not Shipped to

Due to the numerous US State laws regarding the sale and transportation of alcoholic beverages, we presently cannot ship to the following States:

Alabama, Arkansas, Delaware, , Illinois, Kentucky, Louisiana, Mississippi, New Hampshire, Oklahoma, Rhode Island, and Utah.

Dry Counties: Please note, if you live in a dry county, your order will not be shipped. For more information, please check with your local state or county.

Cancellations/Returns

Returns are not accepted under any circumstances once they have been delivered or received except for corked or defective product. Cancellations are allowed up to the time of shipping or the receiver fails to show proper ID proving they are 21 of age or older.

Should a product be found defective, please contact Wine World with 48 hours and a review will be initiated. Wine World reserves the right to accept or decline a product due to defects based on industry standard practices as allowed by New York State laws.

 

Title of Ownership

For all items purchased from Wine World, title is passed to the purchaser in New York State immediately upon receiving full payment. All items must be paid for in full prior to arrangements for delivery. Wine World performance obligation under the purchase agreement for the sale of wine and liquor is complete upon tender of the merchandise to a third party carrier for transportation and delivery.