| The following are the most frequently asked questions Wine World has heard from its users. If you have a question or would like to tell us about a great bottle of wine, please Contact Wine World, we're interested in hearing from you. |
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| Q. What can I find at Wine World? |
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| A. You can find an extensive selection of wines and liquors, including popular items and highly sought-after products from around the globe. Whether you're looking for something new and exciting or the usual options you've come to expect, at reasonable prices, Wine World has you covered! |
| Q. How can the Advantage Rewards Club benefit me? |
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| A. Our loyalty program, the Advantage Rewards Club, rewards our customers for each and every purchase. With no expiration date on the points earned, customers can accumulate points and redeem them for cash back on future purchases. It's our way of saying thank you to our Wine World customers for their loyalty. |
| Q. How does Wine World ship their products? |
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| A. Wine World sends all orders requested to be shipped via FedEx, implementing their special ID verification policy for alcoholic products. FedEx will require proof of age (ID) by an adult of legal drinking age upon delivery. |
| Q. What are the shipping costs for online orders? |
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| A. Shipping costs are estimated at the time of ordering. Actual costs will be confirmed with the customer when the order is placed. If you have any questions or concerns, please contact Wine World prior to placing your order. |
| Q. What is the procedure in case of breakage or loss during shipping? |
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| A. In the unfortunate event of breakage during shipping, customers are required to provide visual photographic proof of the damaged product and all shipping materials. For cases of loss or non-delivery, verification will be required. Replacement products may be shipped after satisfactory proof has been provided. |
| Q. Can Wine World ship liquor outside of New York State? |
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| A. At present, due to US and State laws, Wine World cannot ship liquor outside of New York State. However, they do ship liquor (750ml or 1L bottles) within the state of New York. |
| Q. What are dry counties and how do they affect shipping? |
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| A. Dry counties are counties in the United States where the sale of alcohol is prohibited or restricted. If you reside in a dry county, Wine World will not ship your order. For more information, check with your local state or county regulations. |
| Q. What is the order processing time for shipped orders? |
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| A. Orders being shipped with FedEx may take approximately 2 or more hours to process and will typically ship on the same day or next. Order processing times do not include Saturday and Sunday. Customers will receive an email with a tracking number once the order is shipped. If an item is out of stock or has longer lead time, Wine World will contact you by email. |
| Q. What is Wine World’s policy regarding weather-related damage during shipping? |
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| A. Wine World is not responsible for any wines that are damaged by excessive heat or cold during the shipping process. It is the customer's responsibility to request a WEATHER HOLD on their order if they are concerned about weather conditions during transit. |
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